Refund Policy

Under this customer standard, with the available remedy stated clearly, customers have 30 days from delivery to ask for a return or exchange without stating a reason. The commercial condition is stated with its customer-facing effect kept visible.

For a straightforward customer experience, with the store's obligation made direct, contact support@nubysage.shop before sending merchandise back. When the request is approved, nubysage covers return transportation through a prepaid label or an equivalent free method, whether the approved reason is preference, exchange, damage, defect, wrong-item delivery, or a missing item. The operational consequence is therefore stated in a form that is easy to follow.

In plain terms, with the relevant customer choice preserved, no-reason eligibility does not extend to custom-made products, clearance/Final Sale purchases, gift cards, or opened intimate or hygiene-sensitive merchandise. Customers still retain all applicable remedies for defects, damage, mis-shipments, shortages, and other protected claims. This wording keeps the relevant choice and the store response visibly linked.

For dependable support, with the governing store practice identified, once authorized, pack eligible goods securely with included parts and the original packaging where reasonably available. We inspect the return and send an approved refund back to the original payment method, with posting normally completed by the financial institution in 5-10 business days. The explanation is organized to make the applicable service path straightforward.

As a practical matter, with the customer-facing result stated first, cancellation may be requested before shipment. Once the order has shipped, this Refund Policy governs the available return process. The published commitment can therefore be understood as one complete service rule.

Authorized return address: 100 Marcellus St, Syracuse, New York, 13204, United States

Refund and exchange support: support@nubysage.shop or 512-577-0770, Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

Merchant Information
Brand/store name: nubysage
Contact email: support@nubysage.shop
Phone: 512-577-0770
Physical address: 100 Marcellus St, Syracuse, New York, 13204, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York)

No Restocking Fee and Prepaid Return Label

From a customer-service perspective, with the controlling condition called out, an approved nubysage return carries no restocking fee. We issue a prepaid return label and cover return shipping whether the approved request concerns preference, exchange, damaged or defective merchandise, an incorrect shipment, or an incomplete order. Cancellation is available before shipment. Following receipt and inspection, an approved refund is sent to the original payment method and generally takes 5–10 business days to post after issuance. This explanation keeps timing, responsibility, and outcome connected for the reader.