Shipping Policy

For transparent service, with the relevant customer choice preserved, only U.S. delivery addresses are served. Standard delivery is complimentary for all orders in that market and includes post-dispatch tracking information. The customer can read the condition and its service outcome as a single standard.

For an informed purchase, with the controlling condition called out, allow 1-2 business days for processing before carrier handoff; weekends and U.S. public holidays are not business days. The estimated shipping journey after handoff is 4-6 business days. This structure keeps the practical service consequence in clear view.

Under this customer standard, with the customer-facing result stated first, the shipment notice and tracking link use the contact details entered at checkout. A correct and complete destination is the customer's responsibility; prompt correction requests are welcome but may be too late once fulfillment is underway. The reader can therefore identify both the governing condition and the expected result.

In plain terms, with the sequence of events made clear, carrier congestion, weather events, delivery-address issues, high-demand periods, and external disruptions may delay an otherwise estimated arrival. This wording keeps the relevant choice and the store response visibly linked.

For clarity, with the applicable timing made explicit, customers may cancel an unshipped order. After dispatch, the Refund Policy applies, and any tax is charged according to applicable law. The commercial condition is stated with its customer-facing effect kept visible.

Shipping and tracking assistance: support@nubysage.shop or 512-577-0770, Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

Merchant Information
Brand/store name: nubysage
Contact email: support@nubysage.shop
Phone: 512-577-0770
Physical address: 100 Marcellus St, Syracuse, New York, 13204, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York)

Order Cutoff, Processing, and Transit

For transparent service, with the customer remedy placed in context, nubysage provides free standard shipping on all United States orders, with no minimum spend. For order scheduling, the store uses a 5:00 PM cutoff in America/New_York; a later order starts the next business-day processing cycle. Allow 1–2 business days for processing before shipment and, separately, an estimated 4–6 business days for carrier transportation. A cancellation request can be made before shipment. The explanation is organized to make the applicable service path straightforward.